Thompson Values

All of us…always with unyielding integrity…

• Are passionately focused on customer success.
• Live Six Sigma Quality – ensure that the customer is always its first beneficiary…and use it to accelerate growth.
• Insist on excellence and are intolerant of bureaucracy.
• Act in a boundary-less fashion…always search for and apply the best ideas regardless of their source.
• Prize intellectual capital and the people that provide it…build diverse teams to maximize it.
• See change for growth opportunities it brings…e.g., “e-Business”.
• Create a clear, simple customer centered vision…and continually renew and refresh its execution.
• Create an environment of “stretch,” excitement, informality and trust…reward improvements…and celebrate results.
• Demonstrate always with infectious enthusiasm for the customer…the “4-E’s” of Thompson leadership: The personal Energy to welcome and deal with the speed of change…the ability to create an atmosphere the Energizes others…the Edge to make difficult decisions…and the ability to consistently Execute.