Help

Accessibility

At ThompsonGas, our goal is to make our web site content understandable and navigable. This includes not only making the language clear and simple, but also supplying understandable navigation between pages and supporting navigation in select pages that will maximize accessibility and usability. If you have difficulty locating the information you need, send us an e-mail:

This site strives to conform to W3C's "Web Content Accessibility Guidelines 1.0", available at http://www.w3.org/TR/1999/WAI-WEBCONTENT-19990505.

Contact Us

Getting in touch with ThompsonGas is easy. You can contact us directly using our quick e-mail feature, or select a link or topic that best meets your needs. Directions to our offices are also provided.

Message to Customers Using E-mail Filtering "SPAM" Software

Important account information communicated to you through e-mail may be affected by any e-mail filtering "SPAM" software you have installed on your computer or that may be offered by your Internet Service Provider as part of your e-mail tool.

ThompsonGas uses your e-mail address to:

Respond to your e-mail inquiries
Communicate other information to you about your ThompsonGas account(s)
To ensure you receive important e-mails from ThompsonGas, read your e-mail in-box subject lines carefully when you are selecting messages that you want to report as SPAM. You may also do one of the following:

Add the "thompsongas.com" domain to your e-mail safe list.
If your settings do not allow you to add e-mail addresses to a "safe list", use the Help section of your e-mail tool for help or contact your Internet Service Provider to research your configuration options.
Disable your e-mail filtering "SPAM" software.

Privacy

At ThompsonGas, your privacy is important to us. ThompsonGas does not collect personally-identifying information about You (such as Your name, address, telephone number, or e-mail address) unless You voluntarily submit that information to us through one of our Contact pages, or by e-mail or other means. We treat any personally-identifying information You submit through this Web Site as confidential and do not sell or otherwise disclose such information to third parties except under strict contracts involving customer service or the enhancement of our customer programs. Additional privacy and legal information is available.

Settings and Browsers

At ThompsonGas we maintain an open standard for web site development as recommended by the World Wide Web Consortium. The World Wide Web Consortium (W3C) is a consortium that produces standards for the World Wide Web.

However, over 90% of visitors to our site use Internet Explorer 5.5 or later, so the majority of our development and testing efforts are committed to supporting the most popular browser. Other browsers may be used, and most of the content on our site will be accessible, but you may experience some problems as you navigate the site.

Recommended Computer/Browsers Settings

The following are minimum requirements for PCs. Macs and other systems, such as Linux, Sun Solaris, and others may work effectively as long as the operating system is compatible with a Web browser able to support secure connections.

The ThompsonGas web site is best viewed on a PC using Internet Explorer 5.5 or later with a minimum screen setting of 800 x 600, 16 bit color and a 56.6 KBs connection or higher. The site also can be viewed with Netscape 6.X. If you are using an older browser, we suggest downloading the most recent version for best results. This website also requires that you have Flash downloaded on your computer.