Our Mission & Values—The ThompsonGas Promise
Sometimes being different is a good thing! From 1946 when Lloyd and Dortha Thomspon created ThompsonGas, in a little Boonsboro storefront that still stands today, their goal was to always stand apart from the competition. Now, nearly seventy years later, we’re proud to stay we’re still committed to their vision!
So what really makes ThompsonGas different than all the other propane companies out there? We’re happy to share our missions and values with you, and pledge to exceed your expectations.
We Truly Know Our Propane Customers
All too often, as businesses grow they tend to loose sight of what is truly important—really understanding the needs of the customers being serviced. Since the very beginning, we’ve held true to the ideal that our customers are more than just a name on an invoice, they are our greatest resource. If it weren’t for your continued loyalty, ThompsonGas never would have grown to the size we are today. We go to great lengths to ensure our drivers know the clients on their route by first name, but we don’t stop there. Our goal is that our customers view our employees, from the trucks to our headquarters, as trusted friends.
ThompsonGas Does Everything Possible To Ensure You Have Propane When You Need It
Having provided propane to homes, businesses and industrial clients for nearly seven decades, we have a true understanding of our obligations to you. We’ve gone to great lengths to ensure you will never run out of propane by offering ongoing convenient propane deliveries, always noting on your receipt how much propane you have in your tank when we leave. Also, we’ve made it very easy for you to contact us if you have any questions regarding your propane usage and will be happy to schedule an emergency delivery if you’re ever in need.
ThompsonGas Makes Propane Affordable
We understand customers have a choice when it comes to their utilities, that is why we continually do our best to ensure our propane is the most affordable solution to power your home. When it comes to payment, we’ve also made it as convenient as possible to pay your propane bill online. In addition, we’ve also established a variety of free monthly plans to help you spread payment throughout the entire year.
We Offer More Than The Other Guys
Whether it is by providing incentives to convert to propane, offering convenient financing for your Home Comfort Plan or providing a huge selection of propane powered appliances at our retail locations, we know you demand more from your utility company. We also believe strongly in giving back to the communities we service, donating each year to a wide variety of local organizations and non-profit groups.
Our Employees Consistently Go Above And Beyond—Because You Deserve It
We love receiving feedback from our customers, whether it be high praise for going the extra mile or constructive comments intended to help us better service you. ThompsonGas is also proud of the initiative our employees show in times of unexpected crisis. We’re more than a “9 to 5” business, available with 24/7 emergency service. Without a doubt you are, always have been, and will continue to be, our Number One Priority!
Contact us at 1.800.768.6612 and discover for yourself the ThompsonGas difference.